Moravian Star Light Pendants
and Star Lamps
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Shipping & Returns

Customer Satisfaction
Your satisfaction is important to us. Let us know how we are doing. After all, your suggestions help us to serve you better.

Returns
If you’re not completely happy with your order for any reason, we will gladly exchange your item or offer you a full refund (minus shipping cost) within 7 days of the original delivery. Only unused items in it's original packaging are returnable. Returns must be approved by customer service with a Return Material Authorization (RMA). Contact customer service or call 781-477-1984.

Custom wired items will be charged a 10% or $10 (whichever is greater) restocking fee.

If the return is a result of an error on our part, we will pay for all standard shipping costs and charge no restocking fees.

Damaged Items
Please report damaged or short shipped items within 7 days of receipt. We will replace them at no cost to you. Contact customer service or call 781-477-1984.

Shipping Cost
Simply put your items in the shopping cart and press the Estimate Shipping button. Shipping cost is calculated based on actual weight and destination zip code.

Order Processing and Delivery Times
Our standard turnaround time is 2-3 days for processing orders but often we ship your merchandise the very same day. Customized items might take a day or two longer.

We use UPS Ground as our standard delivery service. Please see below the in transit map.

UPS Ground business days in transit from: LYNN, MA 01904
 

UPS guarantees the day of delivery for every ground package you ship to any address within the 48 contiguous states, except for any ground package originating in Alaska or Hawaii. In addition, the guarantee applies to shipments from Puerto Rico to the 48 contiguous states (see Terms and Conditions for details). Service Map colors may vary due to differences in hardware and software. For the scheduled days in transit for ground packages shipped within the 48 contiguous states, please use the Time-in-Transit calculator.

DuDa Inc. dba moravianstarlights.com

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